Terms and Conditions

Last updated: 10 November 2026

These Terms and Conditions (“Terms”) set out the basis on which you may use the Custom Home Design website and the basis on which we provide our design services. Custom Home Design (“we”, “us”, “our”) is a home design studio serving homeowners in New York. By using this website, you accept these Terms. If you do not accept them, please do not use this website.

Using this website

We aim to keep the information on this website accurate and up to date. We do not guarantee that it will always be complete or error-free, or that the website will be available without interruption. The design concepts, images and articles on this website are shown to illustrate our work and ideas; every home is different, and a design shown here may need to be adapted for a particular home.

You agree to use this website lawfully and not to use it in a way that could damage it, or to try to gain unauthorised access to it.

Our services

When you contact us about a project, we will discuss your home, your needs and the scope of the work you are considering. Any fees, timing and scope for a project will be agreed with you before work begins. We will not start chargeable work without your agreement.

As part of a project, we may ask you for information about your home, your household and how you use the space, and for access to the areas to be designed. Please give us information that is accurate and complete, and let us know about any relevant restrictions, for example building or co-op rules.

Changes and cancellations

If your plans change, please let us know as soon as you can. We will discuss the effect on timing and on any work already done, and any fees agreed for that work. Changes that are agreed after work has started may affect the timing and cost of the project.

Intellectual property

Unless stated otherwise, the text, images and design concepts on this website belong to Custom Home Design or are used with permission. Please do not copy, reproduce or use them without our permission. Design work we prepare for a client is for that client’s project as agreed, and should not be presented as work prepared for another project.

Third-party links

Our website may link to other websites. We are not responsible for the content or privacy practices of those websites, and linking to them does not mean that we endorse them.

Our liability

We provide this website on an “as available” basis and take reasonable care in the services we provide. We are not liable for loss arising from your use of this website, or from any interruption to it, except where the law does not allow us to limit our liability. Nothing in these Terms limits any rights you have under applicable law.

Changes to these Terms

We may update these Terms from time to time. The version published here is the current version, and we will show the date it was last updated above.

Contact us

If you have a question about these Terms, please contact us through the contact form on this website or by email at info@customhomedesign.net.