Privacy Policy

Last updated: 10 November 2026

Custom Home Design (“we”, “us”, “our”) is a home design studio serving homeowners in New York. This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices you have.

Information we collect

We collect information in two ways: information you give us directly, and information collected automatically when you use the website.

Information you give us. When you send an enquiry, book a consultation or use the contact form, you may share your name, email address, telephone number and details about your home or project. You only share information you choose to send us.

Information collected automatically. When you visit the website, we may collect basic technical information, such as the pages you visit, the type of device and browser you use, and general information about how the website is used. This information is used in aggregate to understand how the website is used and to improve it.

How we use your information

We use the information you share with us to:

• reply to your enquiry and discuss your project;
• arrange and prepare for a consultation;
• provide the design services you ask for; and
• improve this website and our services.

We do not sell your personal information, and we do not use it for purposes other than those described here without your consent.

Sharing your information

We share your information only where it is needed to run this website or to provide a service you have asked for, for example with a hosting or form provider that processes information on our behalf. Those providers are expected to handle your information carefully and only as instructed. We may also share information if required by law.

Cookies

This website may use cookies and similar technologies to remember your preferences and to understand how the website is used. You can control cookies through your browser settings. If you disable cookies, some parts of the website may not work as intended.

Your choices

You may ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us using the details below. We will respond to reasonable requests and, where needed, confirm your identity before sharing or changing information. You may also choose not to share information with us, although we may not then be able to reply to your enquiry.

Keeping information safe

We take reasonable steps to keep the information you share with us safe and to limit access to it to people who need it for the purposes described above. No method of sending information over the internet is completely secure, so please do not send sensitive information that is not needed for your enquiry.

Children

This website is intended for adults. We do not knowingly collect personal information from children, and if we learn that we have done so, we will take steps to delete it.

Changes to this policy

We may update this Privacy Policy from time to time, for example if the way we collect or use information changes. The version published here is the current version, and the date above shows when it was last updated.

Contact us

If you have a question about this Privacy Policy, or about the information we hold about you, please contact us through the contact form on this website or by email at info@customhomedesign.net.